Welcome

Frequently asked questions

Faq support

OUR STORY

Who We Are

Founded by world-renowned designer, Kathryn M. Ireland, The Perfect Room has turned the interior design service into a product, and are bringing a you a curated, digital luxury experience. We work hand in hand with trusted A-list Interior Designers to bring beautiful interiors to life. We offer fully shoppable decor packages, all with full-service installation available. You select the designer-approved space, and we deliver everything to your door via white glove. The Perfect Room acts as a curated digital marketplace, different from traditional e-commerce sites. Instead, The Perfect Room will act as a “get the look”, tailored to fit various styles with the option to bundle a decor package as a one-stop-shop.

Why should I use The Perfect Room?

The Perfect Room gives you access to some of the top A-list Interior Designers in the world. We aim to bring you beautifully curated rooms filled with luxury decor. When shopping online with The Perfect Room you can select the rooms you love based on different design styles that appeal to your personal style. We offer fully shoppable decor packages for all of our curated rooms and give you the option to select which package best suits your needs. We also give you the option to purchase individual items if you find something you must have.

PRE-ORDER PACKAGES

As pros in the interior design world, we understand everything that goes into creating a beautiful space, and have made it our mission to ensure you receive top tier product with VIP, unparalleled support from start to finish. Finalizing an order of an interiors package or individual product may need a little pre-support. We’ve got you covered. Want to purchase? Click the link here.

Let us handle the pre-order planning and legwork for you. We offer (3) consultation packages for you depending on your needs including:

  1. Design Consultation
  2. In-Hand Moodboard / Design Box
  3. Custom Floor Plan
Plan 1

Custom Floor Plan

$ 299
Custom Floor Plan Specific To Your Room
To-Scale Details
Furniture & Rug Placement
Notated Dimensions
Art & Lighting Elevations Available Upon Request
Plan 3

In-hand moodboard

$ 399
Hand Crafted MoodBoard / Box
In-Hand Fabric Swatches
Elite Designer Input
In-Hand Paint Chips
Unique Accents

1. What is does the $999 Design Consultation include?

Our $999 design consultation package includes a personalized floor plan that will include all the items from The Perfect Room full room package you selected customized for your room. You will also have access to two, half hour phone consultations with our concierge service to discuss your project. Topics open for discussion include measuring assistance, possible integration of existing items and unique room layouts. We must get photos, measurements and a room scan of the space. This is the “starter” design consultation package, but if additional hours are needed a larger/higher consultation can absolutely be provided. Want to purchase? Click the link here.

2. What does the $399 In-Hand Moodboard / Design Box include?

Our $399 In-Hand Moodboard package includes a handcrafted moodboard / design box which will include fabric and paint swatches, a note signed by the A-list designer who created the package, elite designer input and unique accents, as well as placement direction for you to do it yourself (DIY) and envision your Perfect Room. Want to purchase? Click the link here.

3. What does the $299 Custom Floor Plan include?

Our $299 Custom Floor Plan package includes a floor plan customized to your specific room based on the designer room package you selected. Details will include noted dimensions and to-scale placement of furniture and rugs. Want to purchase? Click the link here.

DESIGN TIPS

Design & placement best practices

Our founder is none other than world-renowned interior designer Kathryn M. Ireland, so we know a thing or two about design tips, placement and best practices. Remember all spaces vary, so the notes and imagery you will find at the link here are merely to lend insight and support with guidance. If you feel you need additional assistance, please reach out to our concierge service at [email protected]

ORDERS

I want to order the full room package, but my space is not large enough to accomodate all of the items, what can I do?

The Perfect Room allows customers purchasing from one of the three various packages to delete an item(s) at checkout.

  • If you purchase a Full Room package you are allowed to remove three items from your cart at checkout.
  • If you purchase an Essential Room package you are allowed to remove one item from your cart at checkout.
  • If you purchase an Accents package you are allowed to remove two items from your cart at checkout.
  • If you purchase the $999 design package you cannot make any adjustments to this item in your cart.

If more items are removed from the various packages at checkout than allowed, you will no longer be purchasing the remaining items at the package prices.

What do I need to do before I place my order?

Be sure to measure your space (doorways, elevators, stairways, etc.) before purchasing any products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and return shipping charges and a restocking fee of 25% will be deducted from the amount of your refund.

How do I check the status of my order?

Email us at [email protected]

Item arrived damaged, what do I do?

For orders delivered via our white glove delivery service be sure to note any damages or quality issues on the Bill of Lading. Take photos of the damaged item and email this information to our Concierge at [email protected] Please include your order number and the name of the item that is missing. We’ll replace the item if is still available or issue a full refund.

Missing items from my order, what do I do?

We start preparing your order as soon as you place your order. At our Luxury Distribution centers we receive and inspect all the items ordered to ensure they are correct and in perfect condition. This also allows us to consolidate all the items for your room in one location and make sure we have received all the items for your order prior to final delivery to you. We want your shopping experience to be exceptional and your satisfaction is important to us. Send an email to [email protected] with your order number and the name of the item missing.

How do I cancel my order?

An order may be cancelled as long as the request is made within 24 hours of your purchase. You must email [email protected] with your order number. If you exercise your right of cancellation after the order has been processed we will refund your entire order with the exception of a $999 design fee which will be deducted from refund. For orders where the product has been shipped, there will be a 25% restocking fee for items being returned and shipping charges are customer’s responsibility.

How do I change my ship to address?

Please make sure if you need to change your ship to address, it is one of the locations where we deliver. To update the ship to address for your order please email [email protected] . Please note this may affect the delivery charges and the final delivery date.

I received the wrong item, what do I do?

We want your shopping experience to be exceptional and your satisfaction is important to us. Send an email to [email protected] with your order number and details about the incorrect item you received. Please note some of the items are vintage and availability is limited. There is a possibility that you will receive another similar look alike piece should some items sell through prior to you receiving your order.

Can I customize my order?

We want all the details of The Perfect Room package you select to fit your space & needs. Depending on the item and the customization request, it may be possible for some items to be customized. Please email [email protected] with any questions regarding custom orders and will try to accomodate you and your budget. Please note any customization may affect the original delivery timeframe of 8-10 weeks may change.

PAYMENTS

Payment methods we accept

We accept Visa, Mastercard, American Express and Discover.

When will my card be charged?

When you place an order, we charge your card for 50% of the full merchandise amount on the original purchase date. Then once you have spoken with our concierge service and all shipping details have been confirmed we will send you an updated invoice for the remaining balance due. We will charge your credit card no later than 7 days from the original order date for the remaining balance due, including shipping fees & applicable taxes.

Does The Perfect Room charge sales tax?

The Perfect Room collects sales tax on orders shipped to the following states:

Alabama

Arizona

Arkansas

California

Colorado

Connecticut

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Nebraska

Nevada

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

Washington, D.C.

West Virginia

Wisconsin

Wyoming

If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates within counties vary.

Shipping & Delivery

We are currently only shipping the following U.S. cities:

CA Los Angeles (+200 mile radius)

NY New York (+200 mile radius)

FL Miami (+200 mile radius)

AR Maumelle

AZ Paradise Valley

CA San Francisco

CO Aspen

IL Chicago

KS Mission Hills

MO Clarkson Valley

NM White Rock

NV Las Vegas

OH Cleveland

OH Coldstream

OK Nichols Hills

PA Pittsburgh

TX San Antonio

UT Salt Lake City

Is sales tax charged on shipping and handling fees?

The Perfect Room is required to charge tax for shipping as part of an order in the following states.

Arkansas

Colorado

Connecticut

District of Columbia

Florida

Georgia

Hawaii

Illinois

Indiana

Kansas

Kentucky

Michigan

Minnesota

Mississippi

Nebraska

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Vermont

Washington

West Virginia

Wisconsin

White Glove Delivery Service

When ordering a full, essential or accents package, White Glove shipping is required. Our White Glove delivery service is used to ensure that all products that are oversized, heavy, fragile or one of a kind arrive safely. White glove products cannot be shipped by any other delivery method because of their weight, their size and/or the special care and handling they require. White Glove deliveries are made Monday through Friday, 9 a.m. to 5 p.m. Weekend delivery is not available. As part of our White Glove Service, we will bring the product(s) into your home, preform light assembly & construction(e.g., attaching the legs to a table and inserting hardware & shelves) and will remove/dispose all of the packaging materials. Our White Glove service cannot move existing furniture or make any modifications to your home. If a product does not fit, it will be sent back to us and return shipping charges and a restocking fee of 25% will be deducted from the amount of your refund.

Drop Ship Delivery Service

Some instances of individual orders may be considered for drop ship availability to avoid White Glove Fees.

What to do before I receive my delivery

Please make sure the room where the package is going is prepped and ready. Any painting or wallpaper if required should be done before our team delivers the final room package to you. Make sure the room open and free of existing items so our team can lay down the rug and place items in the room. If your building requires a COI (Certificate of Insurance) for delivery please inform the concierge service or email [email protected] .

When will I receive my delivery

The Perfect Room’s goal is to deliver the package you ordered to your home no later than 10 weeks from the original purchase date. At our Luxury Distribution center we receive and inspect all the items ordered to ensure they are correct and in perfect condition. This also allows us to consolidate all the items for your room in one location so when your Perfect Room is ready, we will make one delivery to you. Please be award any items that do not meet our standards when received at our distribution centers may require us to reorder and will change the original delivery timeframe of 8-10 weeks.

How do I receive my delivery

You will receive an email from our concierge with tracking information about your order. 24-48 hours before the arrival date, our White Glove delivery service will contact you to schedule a delivery appointment. Please make sure an adult 18 or older will be home during the delivery time frame. The delivery time frame may vary depending on your location. Usually there is a two-four-hour window, but sometimes it is greater. Additional fees will be charged for missed appointments and last-minute changes to appointments.

Time of delivery item inspection

Once your order has been unpackaged, please inspect it carefully for any damage. Do not sign the delivery paperwork until you have completely inspected the item for any damage or quality issues.

If you notice any damage or quality issues:

  • Make a note of the damage on the delivery service's paperwork (Bill of Lading) before signing for the order. If you do not note the damage on the delivery paperwork, we will not be able to issue a refund or replace the item.
  • Email us at [email protected] and we can assist you with the issue.

RETURNS

Return shipping & restocking fees

Under consumer protection laws, you may have the right to cancel orders for certain items within a specific time frame. For orders on theperfectroom.com, this time frame is 24 hours after the date on which you placed your order on the website. This does not affect your other legal rights as a consumer, or your rights under our returns policy.

An order may be cancelled as long as the request is made within 24 hours of your purchase. You must email [email protected] with your order number.

If you exercise your right of cancellation after the order has been processed we will refund your entire order with the exception of a $999 design fee which will be deducted from refund. For orders where the product has been shipped, there will be a 25% restocking fee for items being returned and shipping charges are customer’s responsibility.

Need immediate return assistance?

If you have any questions or need immediate assistance please email us at [email protected] . You can also use our chatbot feature while you are on our website in the pink chat circle located in the lower right hand portion of your screen or device.

FIELD DESIGNERS

Why should I use a field designer?

A field designer can take your perfect room to the next level. A field designer can assist you with the installation process and they can also work with you to make greater structural & aesthetic changes to your space. Depending on where you live we can recommend to you someone based on your style preferences and the scope of project you want to undertake.

What is the cost to work with a field designer?

All field designers operate independently from The Perfect Room website. If you have selected this option our concierge service will review this with you on the initial call 24-48 hours after you order has been placed. We will then research a field designer in your area that may suit your style based on the room package you selected and send you some recommendations regarding who you should contact.

CONTACT US

We’re here for you

If you still need additional support and assistance, please contact our customer service department at [email protected] . You can also use our chatbot feature while you are on our website in the pink chat circle located in the lower right hand portion of your screen or device.

Contact
Our Luxury
Concierge
Service

Your happiness is important to us here at The Perfect Room. As pros in the interior design world, we understand everything that goes into creating a beautiful space, and have made it our mission to ensure you receive top tier product with VIP, unparalleled support from start to finish. Contact us at [email protected]

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