What do I need to do before I place my order?

Be sure to measure your space (doorways, elevators, stairways, etc.) before purchasing any products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and return shipping charges and a restocking fee of 25% will be deducted from the amount of your refund.

How do I check the status of my order?

Email us at customerservice@theperfectroom.com

Item arrived damaged, what do I do?

For orders delivered via our white glove delivery service be sure to note any damages or quality issues on the Bill of Lading. Take photos of the damaged item and email this information to our Concierge at customerservice@theperfectroom.com. Please include your order number and the name of the item that is missing. We’ll replace the item if is still available or issue a full refund.

Missing items from my order, what do I do?

We start preparing your order as soon as you place your order. At our Luxury Distribution centers we receive and inspect all the items ordered to ensure they are correct and in perfect condition. This also allows us to consolidate all the items for your room in one location and make sure we have received all the items for your order prior to final delivery to you. We want your shopping experience to be exceptional and your satisfaction is important to us. Send an email to customerservice@theperfectroom.com with your order number and the name of the item missing.

How do I cancel my order?

An order may be cancelled as long as the request is made within 24 hours of your purchase. You must email customerservice@theperfectroom.com with your order number. If you exercise your right of cancellation after the order has been processed we will refund your entire order with the exception of a $999 design fee which will be deducted from refund. For orders where the product has been shipped, there will be a 25% restocking fee for items being returned and shipping charges are customer’s responsibility.

How do I change my ship to address?

Please make sure if you need to change your ship to address, it is one of the locations where we deliver. To update the ship to address for your order please email customerservice@theperfectroom.com . Please note this may affect the delivery charges and the final delivery date.

I received the wrong item, what do I do?

We want your shopping experience to be exceptional and your satisfaction is important to us. Send an email to customerservice@theperfectroom.com with your order number and details about the incorrect item you received. Please note some of the items are vintage and availability is limited. There is a possibility that you will receive another similar look alike piece should some items sell through prior to you receiving your order.

Can I customize my order?

We want all the details of The Perfect Room package you select to fit your space & needs. Depending on the item and the customization request, it may be possible for some items to be customized. Please email customerservice@theperfectroom.com with any questions regarding custom orders and will try to accomodate you and your budget. Please note any customization may affect the original delivery timeframe of 8-10 weeks may change.

Payment methods we accept:

We accept Visa, Mastercard, American Express and Discover.

When will my card be charged?

When you place an order, we charge your card for the full order amount including tax and the estimated shipping. Then once you have spoken with our concierge service and all shipping details have been confirmed we will send you an updated invoice for the remaining balance due. We will charge your credit card no later than 7 days from the original order date for the remaining balance due, including shipping fees & applicable taxes.

Does The Perfect Room charge sales tax?

The Perfect Room collects sales tax on orders shipped to the following states:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • Washington, D.C.
  • West Virginia
  • Wisconsin
  • Wyoming

If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates within counties vary.

Shipping & Delivery

We are currently only shipping the following U.S. cities:

  • CA  Los Angeles 
    (+200 mile radius)
  • NY  New York 
    (+200 mile radius)
  • FL  Miami 
    (+200 mile radius)
  • AR  Maumelle
  • AZ  Paradise Valley
  • CA  San Francisco
  • CO  Aspen
  • IL  Chicago
  • KS  Mission Hills
  • MO  Clarkson Valley
  • NM  White Rock
  • NV  Las Vegas
  • OH  Cleveland
  • OH  Coldstream
  • OK  Nichols Hills
  • PA  Pittsburgh
  • TX  San Antonio
  • UT  Salt Lake City